How to contact Border Collie Rescue
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Registered throughout the UK as Border Collie Rescue Charity No 1128983 (UK) - Charity No SC040796 (Scotland) Non profit
Charitable Company No 3037504 A Registered Voluntary
Organisation.
To contact us by telephone, email or snail mail, please follow the directions for the service you require as detailed below.
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Due to the large number of calls we get, we are often unable
to respond to voicemail messages and phone people back.
If you urgently need to talk to us you will need to phone us during
office hours.
An answerphone is available outside office hours or
if all lines are busy, so if you need to pass
on information which does not require a response or
need to speak to one of our volunteers,
please leave a message.
Calls may be recorded for quality control
purposes.
Privacy, Personal Data and Cookies
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Our current office hours are from
2 PM to 5 PM - Tuesdays, Wednesdays and
Thursdays only
For General enquiries, Information, Advice, Adoption and Re-homing,
Call our main office - on 0845 6044941
This is not a
premium line - see below for approximate call provider charges.
If you are unable to get through on our main
office line or if you prefer, you can call our mobile
07707 485813 - see below
Calls to our office and mobile will only be
answered during our normal office hours - as above - and there is no
voicemail on our mobile so you cannot leave a message. Only call us
during office hours.
Calls to 0845 numbers are usually included in call
packages. If not, BT land lines are cheapest. Other service providers
may charge more and mobile providers most certainly do. Costs with
these providers will vary.
You may wish to check with your service
provider first if you think your call will be a long one.
Calls
regarding the adoption or re-homing of a dog are usually very brief but
advice and information will be longer.
Bear in mind that providing
good advice will take time - the advice is free but you do have to pay
for the call.
We do not receive any part of these
call charges
THE FOLLOWING CALL CHARGES ARE FROM OFCOM CALL COST
GUIDE - February 2021
If
you are with Vodaphone (45p to 65p pm) - O2 (55p pm) - Virgin (36p to 58p
pm) - EE (11p to 65p pm) - change your service provider.
Asda / Plusnet
/ Post Office / Sky / K Com / Talk Mobile - all 15p pm or under - Asda is
best at 8p pm.
Others around 25p pm but call from a landline if you can.
Calls may be monitored for training purposes.
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For Breed
Advice and advice on training and behavioural problems,
call our advice
line on 0845
6044941 only on Mondays and Thursdays between 2 pm and5 pm.
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If you have found a stray
dog registered to us with one of our tags or microchipped in our name
Telephone 0845 6044941.
If no-one is available to
take your call, leave a message and we WILL get back to you.
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Correspondence address
Write to our registered office -
Border Collie
Rescue, 57, Market Place, Richmond, North
Yorkshire. DL10 4JQ.
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or email us at -
hq@bordercollierescue.org
- please read below
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We do not enter into email exchanges regarding Adoption, Re-homing or Advice.
If your query
is about any of these matters, please phone us
during the office hours stated above for the service you require.
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Please note -
We get a lot of spam so incoming messages
have to pass through a very sensitive set of filters.
If you send a message with no subject line or any swear
words it will be deleted and we may never see it.
The same will apply if your subject line or message body contains certain words like
medications, stocks and shares, watches, investments or any other
wording that looks like it may be a sales pitch.
Never use the words Hello, Error or Good Day
or anything like these in the message subject line - emails with viruses
attached and phishing messages use these regularly and any
messages with these words are silently deleted.
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